1. Data Collection

We may collect the following information when you interact with our SMS campaigns:

• Personal Information: Name, phone number, and email (if provided).
• Device Information: IP address and mobile carrier details.
• Communication Logs: Messages sent/received, including opt-in, opt-out, and HELP responses.

We collect this information when you subscribe, respond to messages, request support, or interact with our services.

2. Data Usage

The data we collect will be used to:

• Send marketing and promotional messages as consented during the opt-in process.
• Respond to HELP or support requests.
• Ensure compliance with legal and regulatory requirements.

‌3. Data Storage

We securely store your data in compliance with industry standards to prevent unauthorized access, disclosure, or modification. Your information will only be kept as long as necessary to fulfill the purposes described in this policy or as required by law.

4. Data Sharing

We do not share, sell, or rent your personal data to third parties for their own marketing purposes. Your data may only be shared with:

• Service Providers who assist us in operating the SMS campaign.
• Legal Authorities if required by law or for compliance purposes.

‌ 5. User Rights

• Access & Update: Request access to or corrections for the data we hold.
• Opt-Out: Stop receiving messages at any time by replying “STOP” to any of our messages. Once opted out, you will receive no further contact from us.
• Request Deletion: Request deletion of your data, except where retention is required by law.

6. Opt-In and Opt-Out Procedures

When you subscribe to our campaign:

• You will receive an opt-in confirmation message that clearly states message frequency, potential fees, and support instructions.
• To opt out, reply “STOP” to any message. You will receive a confirmation that no further messages will be sent.
• To request help, reply “HELP,” and you will receive assistance information, including contact details.

7. Contact Information

If you have privacy-related questions or concerns, please reach out to us:

• Email: hr@therapygrove.com
• Phone: 480-479-6094
• Website: www.therapygrove.com

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated effective date. Continued use of our services indicates your acceptance of the updated policy. Effective Date: November 15, 2024. 

Thank you for trusting The Therapy Grove with your information. We are dedicated to securing your privacy while providing exceptional service.

1. Welcome to Therapy Grove

By enrolling in or using our messaging services, you agree to the terms and conditions outlined below. These Terms and Conditions (“Terms”) govern your use of Therapy Grove’s SMS and messaging services. Please read them carefully.

2. Types of Messages You Can Expect

When you opt into Therapy Grove’s messaging services, you may receive the following types of messages, depending on the services you subscribe to:

a. Appointment reminders
b. Reminders to approve completed therapy visits
c. Account notifications

If you have any questions or concerns about the messages you receive, please contact us via text or by visiting our website.

‌‌3. Messaging Frequency

Message and data rates may apply depending on your carrier plan. Please contact your mobile service provider for more details about your text message and data fees. Therapy Grove is not responsible for any charges incurred.

4. Message and Data Rates

Message and data rates may apply depending on your carrier plan. Please contact your mobile service provider for more details about your text message and data fees. Therapy Grove is not responsible for any charges incurred.

‌ 5. Opting Out

If you wish to stop receiving messages, you may opt out at any time. Simply text STOP to discontinue participation in our messaging services. Once you send STOP, you will receive confirmation of your opt-out request, and no further messages will be sent unless you opt back in.

6. For Assistance

If you need help or have questions about these services, call our number at 480-479-6094, or email at hr@therapygrove.com.

By continuing to use our services, you confirm that you have read and agreed to these Terms and Conditions. Thank you for choosing Therapy Grove!